Updated November 202610 apps compared20 min read
We compared 10 Shopify order tracking apps on tracking pages, proactive shipping notifications and pricing, plus Kanal for order updates sent on WhatsApp.
#1AfterShip
#2CWILL (ParcelPanel)
#317TRACK
AfterShip Tracking is an order tracking app with branded tracking pages, delivery updates, and real-time shipment visibility.
Track order status with branded tracking pages and shipping notifications from CWILL (formerly Parcel Panel). Reduce WISMOs, build loyalty, and boost sales.
Automate order tracking and returns management to reduce costs, retain more revenue, and drive customer loyalty with a seamless post-purchase experience.
Drive repeat sales with branded order tracking. Track123 helps you get ahead of shipping issues and reconvert shoppers while they wait for their packages.
Real-time order tracking keeps you in control Efficient delivery management saves you time and money Powerful data analytics helps you make smarter decisions
Easily add real-time order tracking to your Shopify store. Improve customer satisfaction and bring customers back with insightful shipping updates.
Synctrack order tracking on a tracking page. Track order, track your order, tracking order updates, shipment tracking, order lookup, estimated delivery date.
Stop sending buyers to carrier pages and create a branded, personalized order tracking experience.
Track order status. Real-time email notifications. Product upsells. 5-star reviews collected. Customer retention on autopilot.
Your order is on its way. You can track your parcel here.
Track my parcel
Order and shipping updates on WhatsApp
Recover abandoned carts, launch WhatsApp campaigns, and automate sales with AI. Built for stores. Live chat support & visual flow builder included.
AfterShip
CWILL (ParcelPanel)
17TRACK
Track123
TrackingMore
Tracktor
Synctrack
Malomo
Avada Order TrackingNot shown, no review count listed: TrackMage.
AfterShipCWILL (ParcelPanel)17TRACKTrack123TrackingMoreTracktorSynctrackMalomoAvada Order Tracking
TrackMagePaid plans only, in the currency each app lists. Each app's card has its full pricing line.
A bar with a break runs past the scale.
A customer who has just paid wants one answer: where is my order? When that answer is hard to find, it becomes a ticket for your team. An order tracking app closes the gap in two ways. A tracking page lets shoppers look up their order on your store, and proactive notifications tell them when it ships and when it arrives.
Below we compare 10 tracking apps from the Shopify App Store, from simple self-serve pages to full post-purchase platforms. We also feature Kanal, which covers the notification side on WhatsApp: the order confirmation, the shipping update with the tracking number and carrier link, and the delivery notification, in a thread where customers can reply. For the support side of the same problem, see our WhatsApp customer support guide.
We read the Shopify App Store listing of every app on September 10, 2026, pricing section included, and noted what each plan contains: the monthly quota of orders or shipments, the fee for extra orders, the tracking page options, the notification channels and the integrations. When a listing did not show paid plans, we read the developer's own pricing page. Kanal is described from its own product pages. We compared six things: the tracking page and its branding, proactive notifications, notification channels, quotas and overage fees, integrations with the tools you already run, and the rating and review count on the App Store. We started from the App Store's Order tracking category and kept apps with a clear tracking page or notification offer. Prices, quotas and ratings change, so check the listing before you install.
| # | App | Tracking and notifications | Free plan | From | Worth a look if |
|---|---|---|---|---|---|
| 1 | AfterShip | Branded page, email and SMS notifications, AI delivery dates | Yes (50 shipments/mo) | $11/mo | You want SMS and email from one tracking platform |
| 2 | CWILL (ParcelPanel) | Page on your own domain, shipping notifications, upsells | Yes (20 orders/mo) | $11/mo | You want the tracking page to sell |
| 3 | 17TRACK | 3,300+ carriers, branded page, email notifications | Yes (50 shipments/mo) | $9/mo | Your parcels travel with many carriers |
| 4 | Track123 | Map-based page, emails, Apple Wallet tracking | Yes (50 orders/mo) | $9/mo | You want tracking in Apple Wallet |
| 5 | TrackingMore | Multilingual page, pre-purchase delivery dates, emails | Yes (50 shipments/mo) | $9/mo | You want delivery dates before checkout |
| 6 | Tracktor | Page on your store, custom order statuses, email and SMS | Yes (25 orders/mo) | $4.99/mo | Orders take time to prepare before they ship |
| 7 | Synctrack | Branded page, email notifications, AI fulfillment analytics | Yes (60 orders/mo) | $6/mo | You want email updates on a free plan |
| 8 | Malomo | Page builder, problem order alerts, email and SMS flows | Free to install | $49/mo (Malomo site) | Your flows run in Klaviyo, Attentive or Postscript |
| 9 | Avada Order Tracking | Auto-created tracking page with order lookup | Yes (free) | $0 | You only need a self-serve page |
| 10 | TrackMage | Unlimited tracking pages, custom domains, automated emails | Yes (100 orders/mo) | $8.99/mo | You also sell on WooCommerce |
| Featured | Kanal WhatsApp | Confirmation, shipping and delivery updates on WhatsApp, with two-way replies | Demo on request | €89/mo | You want updates on WhatsApp, with replies answered by AI |
Most tracking apps share the same core: carrier sync, a tracking page and some notifications. The differences are in the details.
A tracking page is pull. The customer has to remember your store, find the page and enter an order number. It suits shoppers who like to check, and it keeps them on your site, where several apps on this list add product recommendations or upsells. Proactive notifications are push. The update reaches the customer when something changes, so the question never forms. The catch is the channel: order and shipping emails often land in spam or promotions tabs, and customers who miss them write to support.
The strongest setup covers both. Send proactive updates on a channel customers check, and keep a tracking page for self-serve lookups. Kanal handles the push side on WhatsApp, and each tracking app below covers the page. Our WhatsApp post-purchase playbook shows how confirmation, shipping and delivery messages fit into a full post-purchase flow.
AfterShip builds a branded order tracking page and sends automated shipment notifications across 1,100+ carriers. Email and SMS notifications start on the Essentials plan, which also adds your logo to the tracking page and automatic carrier detection. A central dashboard tracks shipment status and flags exceptions, and an AI-powered estimated delivery date widget can show on product and checkout pages. AfterShip works with Klaviyo, Gorgias, Zendesk, Attentive, Loox and ShipStation. The free plan covers 50 shipments a month. Essentials costs $11/month ($1 for the first month) for 100 shipments, then $0.08 per extra shipment. Premium, at $70/month for 500 shipments, adds a tracking page on your own domain, AI delivery dates, product recommendations and API access. Rated 4.6/5 from 1,502 reviews, AfterShip is worth a look if you want email and SMS updates from one tracking platform.
CWILL Order Tracking is the app formerly known as ParcelPanel and ParcelWILL. It syncs orders in real time to last-mile delivery, catches shipping exceptions and stalled shipments, and gives you a branded, localized tracking page under your own domain. Automatic shipping notifications go out on tracking events, and its listing names email and SMS among its notification features. The tracking page doubles as a sales surface with smart upsells and AI product recommendations, and a one-click dropshipping mode hides Chinese origin details. It works with Klaviyo, Gorgias, Judge.me and PayPal. The free plan covers 20 orders a month. Essential, at $11/month for 200 orders, adds shipping notifications, post-purchase delivery estimates and discount upsells. Professional, at $59/month for 2,000 orders, adds pre-purchase delivery estimates and API access. Rated 5.0/5 from 3,153 reviews, CWILL is worth a look if you want the tracking page to earn revenue.
17TRACK connects to 3,300+ carriers and gives you a branded, multilingual tracking page with estimated delivery dates. Automated email notifications send shipping updates, shipping analytics help you optimize carrier performance, and a one-click mode hides Chinese origin details for dropshipping. It works with Klaviyo, Omnisend, Judge.me, Loox, Trustpilot and PayPal. The free plan includes 50 shipments a month and a branded tracking page. Basic, at $9/month for 200 shipments, adds email notifications and a customizable page. Pro, at $49/month for 1,000 shipments, adds multilingual emails and pages, delivery estimates and removes the 17TRACK branding. Premium, at $159/month for 2,000 shipments, adds custom email triggers and exception analysis. Rated 4.9/5 from 4,318 reviews, 17TRACK is worth a look if your parcels travel with many different carriers.
Track123 builds interactive, map-based tracking pages and branded emails with real-time updates and delivery estimates. It adds Apple Wallet tracking, AI product recommendations and a dropshipping mode that hides China information, and it syncs tracking to PayPal. The free Starter plan covers 50 orders a month with Shopify's native email notification. Growth, at $9/month for 300 orders, adds Apple Wallet tracking, custom shipping notifications and PayPal and Stripe sync, then $0.05 per extra order. Advanced, at $49/month for 2,000 orders, adds estimated delivery times, auto-translation, and integrations with Klaviyo, Omnisend, Gorgias and Slack. Rated 4.9/5 from 1,712 reviews, Track123 is worth a look if you want tracking in Apple Wallet as well as by email.
TrackingMore offers branded, multilingual tracking pages with estimated delivery dates, automated email notifications and delivery dates shown before purchase. It adds a discount upsell system, a one-click dropshipping mode, last-mile detection and automatic PayPal sync. Its listing names integrations with Klaviyo, Gorgias, Slack, DSers, CJ Dropshipping and Easyship, plus headless storefronts. The free plan covers 50 shipments a month. Basic, at $9/month for 200 orders, adds customizable email notifications and discount upsells, then $0.05 per extra order. Pro, at $55/month for 2,000 orders, adds the Klaviyo, PayPal, Slack and Gorgias integrations and multi-store subscriptions. Rated 4.5/5 from 380 reviews, TrackingMore is worth a look if you want delivery dates shown before checkout.
Tracktor, by ShopPad, keeps customers on your store with a branded tracking page instead of sending them to carrier pages. You control how tracking details and locations appear, and custom order statuses keep customers updated before the parcel ships. The listing describes automated email and SMS notifications and highlights a US-based support team. Tracktor works with Klaviyo, Gorgias, Zendesk, Omnisend, MESA and OrderlyEmails. The free Starter plan covers 25 orders a month. Flex, at $4.99/month for 200 orders, adds Shopify email and SMS notifications. Growth, at $8.99/month for 400 orders, adds estimated delivery dates and removes the Tracktor branding. Essential, at $49.99/month for 2,000 orders, adds custom order statuses and product recommendations. Paid plans charge $0.05 per extra order. Rated 4.6/5 from 153 reviews, Tracktor is worth a look if your orders take time to prepare before they ship.
Synctrack AI Order Tracking, by Trakow, combines a branded tracking page, order lookup and estimated delivery dates with AI fulfillment analytics to address delays and refine delivery estimates. Email shipment notifications are included from the free plan, and it works with Shopify Flow to push tracking updates into your automations. Its listing also names Twilio and Zapier. The free plan covers 60 orders a month, 2,880+ couriers and one tracking page language. Launch, at $6/month for 200 orders, adds product upsell blocks and an analytics dashboard. Scale, at $49/month for 2,000 orders, adds delivery estimates, a dropshipping mode and courier mapping. Pro, at $99/month for 5,000 orders, unlocks tracking pages in 137 languages. Rated 4.9/5 from 93 reviews, Synctrack is worth a look if you want email updates without a paid plan.
Malomo builds branded tracking pages and personalized transactional messages that keep buyers engaged while they wait. Its tracking page builder creates a page in minutes, problem order notifications and reporting let you take proactive measures, and transactional messages carry upsells. It works with Klaviyo, Attentive, Postscript, Gorgias, Rebuy and Recharge, and its pricing page lists email and SMS flow templates. The Shopify listing shows Malomo as free. Its own pricing page lists a Lite plan at $49/month for 1,000 shipments, then $0.06 per extra shipment, a Starter plan at $189/month for 4,000 shipments, and Malomo Growth from $400 a month. The listing had six reviews, all five stars, when we checked. Malomo is worth a look if your transactional emails and texts already run through Klaviyo, Attentive or Postscript.
Avada Order Tracking, by SUN Commerce by Avada, automatically creates a branded tracking page and adds it to your store menu. Customers look up their order and see real-time order status, shipment status and estimated delivery dates across multiple carriers, synced directly from Shopify. Its support team is available 24/7. The listing does not name notification features, so it fits stores that want self-serve lookups rather than proactive messages. Pricing is listed as free, and the app holds 4.9/5 from 34 reviews since its launch in October 2025. Avada Order Tracking is worth a look if you want a tracking page in your menu at no cost.
TrackMage imports your Shopify orders and syncs shipment data in real time across more than 1,000 carriers. It sends fully automated shipping alerts, with unlimited custom emails in any language, and customers also get pickup alerts. Its tracking pages carry product upsells, it collects customer reviews, and it follows inbound as well as outbound shipments, with dedicated wholesale features. Its listing names WooCommerce and Zapier among the tools it works with. The Forever Free plan includes one tracking page, 100 orders a month and two users. Starter, at $8.99/month, adds unlimited tracking pages, custom domains and personalized email notifications. Pro costs $28.99/month for 500 orders and Scale $98.89/month for 2,000 orders. The listing had no reviews yet when we checked. TrackMage is worth a look if you also run a WooCommerce store.
Kanal has no tracking page, so it is not ranked among the tracking apps. We feature it for the notification side: it connects to your store, detects new orders, fulfillments and deliveries, and sends the matching WhatsApp message in real time. The confirmation carries the order summary and the expected delivery date, the shipping update the tracking number and carrier link, and the delivery notification arrives at the right moment for a review request. Unlike a one-way email, each notification opens a conversation: when a customer replies, Kanal's AI chatbot answers with live Shopify data or hands over to your team in a shared inbox. Run it next to a tracking page app if you want self-serve lookups too. Rated 5/5 on the Shopify App Store, Kanal starts at €89/month (the AI chatbot comes with the Scale plan, at €149/month), with a demo on request.
Most apps on this list send updates, but the channel decides where the update lands and what happens next.
| Criterion | SMS | ||
|---|---|---|---|
| Where the update lands | The inbox, where order and shipping emails often end up in spam or promotions tabs | The phone's text inbox | The WhatsApp app, next to the customer's chats |
| What it carries | Full branding, images and links | Mostly short text and links | Product images, order details and tracking links |
| Replies | Usually handled in a separate support inbox | Depends on the app | Two-way: the customer replies in the same thread, answered by Kanal's AI chatbot or your team |
| Apps on this list | AfterShip, CWILL, 17TRACK, Track123, TrackingMore, Tracktor, Synctrack, Malomo, TrackMage | AfterShip, CWILL, Track123, Tracktor, Malomo | Kanal |
The practical answer is to match the channel to the message. Email keeps a record of the order. The updates customers need to see, such as shipping and delivery, belong on a channel they check: Kanal sends the confirmation, shipping and delivery messages on WhatsApp and answers replies with its AI chatbot or your team. Our best Shopify customer service apps guide covers the helpdesk side of order questions.
| App | Free plan | Entry paid plan | Included on entry plan | Extra charges |
|---|---|---|---|---|
| AfterShip | 50 shipments/month | $11/month (Essentials) | 100 shipments | $0.08 per extra shipment |
| CWILL (ParcelPanel) | 20 orders/month | $11/month (Essential) | 200 orders | $0.05 per additional quota |
| 17TRACK | 50 shipments/month | $9/month (Basic) | 200 shipments | No overage fee stated |
| Track123 | 50 orders/month | $9/month (Growth) | 300 orders | $0.05 per extra order |
| TrackingMore | 50 shipments/month | $9/month (Basic) | 200 orders | $0.05 per extra order |
| Tracktor | 25 orders/month | $4.99/month (Flex) | 200 orders | $0.05 per extra order |
| Synctrack | 60 orders/month | $6/month (Launch) | 200 orders | No overage fee stated |
| Malomo | Listed as free on Shopify | $49/month (Lite, Malomo site) | 1,000 shipments | $0.06 per extra shipment |
| Avada Order Tracking | Free | None listed | Not applicable | None stated |
| TrackMage | 100 orders/month | $8.99/month (Starter) | 100 orders | No overage fee stated |
| Kanal WhatsApp | Demo on request | €89/month | Flat monthly plan | WhatsApp messaging fees |
Two patterns stand out. Notifications are often a paid feature: AfterShip lists email and SMS from Essentials and CWILL lists shipping notifications from Essential, while Synctrack includes email notifications on its free plan. And most tracking plans are sized by orders or shipments, so a peak month such as Black Friday can push you into overage fees or a higher tier. Kanal prices differently, with a flat monthly plan plus WhatsApp messaging fees, billed by Meta per message since July 1, 2025. From October 1, 2026, Meta bills service messages at the utility rate beyond 1,000 free per phone number per month (see Meta's pricing page). Compare plans on Kanal pricing.
AfterShip, #1 in our ranking, is the best order tracking app for most Shopify stores: a branded tracking page, email and SMS notifications from the Essentials plan, and a free plan to start. CWILL (formerly ParcelPanel), 17TRACK and Track123 are the alternatives to look at next, each with a free plan on its Shopify listing. For proactive updates on WhatsApp, Kanal sends order confirmations, shipping updates with the tracking number and carrier link, and delivery notifications, and customers can reply in the same thread, where Kanal's AI chatbot or your team answers. Kanal's plans start at €89/month. See WhatsApp order notifications for how it works.
Yes, with monthly limits. AfterShip, 17TRACK, Track123 and TrackingMore list free plans with 50 shipments or orders a month, Synctrack 60, Tracktor 25, CWILL 20 and TrackMage 100, and Avada Order Tracking is listed as free. Check which plan includes notifications before you rely on it: AfterShip lists email and SMS from its $11 Essentials plan and CWILL lists shipping notifications from its $11 Essential plan, while Synctrack includes email notifications on its free plan.
They answer "where is my order?" before the customer asks. A tracking page lets shoppers look up the order on your store, and proactive notifications tell them when it ships and when it arrives. Notifications matter most, because a page only helps customers who go looking. The channel matters too: order and shipping emails often land in spam or promotions tabs. For the questions that still come in, Kanal's AI chatbot answers order status on WhatsApp with live Shopify data.
Yes. Kanal connects to your Shopify store, detects order events such as new orders, fulfillments and deliveries, and sends WhatsApp notifications in real time. You can customize each template with your brand voice, product images, order details and tracking links. Customers can reply, and Kanal's AI chatbot or your team answers in the same conversation. The other apps on this list describe email and, for some, SMS notifications on their listings.
Among the tracking apps with plans on their Shopify listings, entry paid plans run from $4.99/month (Tracktor) to $11/month (AfterShip and CWILL), each with a monthly quota and, for most, a fee per extra order. Plans sized for 2,000 orders a month cost between $49 and $59 on Track123, Synctrack, Tracktor, TrackingMore and CWILL. Kanal starts at €89/month plus WhatsApp messaging fees, with order notifications, cart recovery and campaigns in one app (the AI chatbot comes with the Scale plan). Compare plans on Kanal pricing.
Not always. Kanal's shipping update already includes the tracking number and carrier link, so customers can follow the parcel from the message and reply with questions. A branded tracking page adds a self-serve lookup on your store and, with apps such as CWILL or Track123, product recommendations while customers check their order. If you want both, run Kanal for the updates and a tracking page app for lookups.
For most Shopify stores in 2026, we recommend AfterShip, #1 in our ranking: a branded tracking page and email and SMS notifications from one platform, with a free plan to start. CWILL is worth a look for a tracking page that carries upsells, and Avada Order Tracking for a free page. To send the updates on WhatsApp, add Kanal WhatsApp, featured outside the ranking: its order notifications send the confirmation, the shipping update with the tracking number and carrier link, and the delivery notification on WhatsApp, and its AI chatbot answers the replies. Count your "where is my order?" tickets before and after the switch, and adjust from there. Ready to compare? Check Kanal pricing and book a demo to see how WhatsApp order notifications fit your store.
