Updated November 202610 apps compared26 min read
10 WhatsApp apps for Shopify compared on November 9, 2026: App Store ratings, prices, official API, cart recovery, campaigns and AI agents.
Recover abandoned carts, launch WhatsApp campaigns, and automate sales with AI. Built for stores. Live chat support & visual flow builder included.
WhatsApp marketing, automation & cart recovery for Shopify. Broadcast campaigns, recover abandoned carts, AI bots, shared inbox, catalog checkout.
Many Chat, Facebook messenger, FAQ with abandoned cart etc
Chat Widget & Button for Shopify - Quickly integrate Messenger Chat and Business accounts into your Shopify online store | SeedGrow Apps
Recover abandoned carts and grow Shopify sales with Wati. WhatsApp drip campaigns, AI automation, order updates, and team inbox, built for eCommerce.
Send marketing campaigns, setup automations, automate customer service on WhatsApp with TextYess AI.
Dondy is the ultimate WhatsApp AI marketing platform for eCommerce brands. Trusted by thousands, we drive sales & maximize ROI via WhatsApp API integration
Boost Shopify sales with WhatsApp & Instagram! Automate cart reminders, track checkouts, set up flows, and engage customers with smart auto-replies.
Connect and integrate your Shopify store with SleekFlow to engage customers through their favourite messaging channels 24/7, nurture at scale with AI, and sell
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WhatsApp marketing built for Shopify
The best WhatsApp app for a Shopify store depends on the job. For WhatsApp marketing on the official WhatsApp Business API (abandoned cart recovery, campaigns, order notifications and an AI agent), we rank Kanal first, and this page shows its App Store rating and its price next to those of the nine other apps. Zoko, Wati, Dondy, Interakt, TextYess and SleekFlow are the other API platforms on the list, Pushdaddy adds automated messages to a chat widget, and SeedGrow and Chaty are chat buttons for stores that only want customers to reach them on WhatsApp.
The Shopify App Store lists dozens of "WhatsApp" apps that do very different jobs, from a simple chat button to a full marketing platform. This guide compares 10 of them, with ratings, review counts and prices read on each listing on November 9, 2026. If you are new to the channel, our WhatsApp for Shopify hub explains how the official API, opt-in rules and per-message pricing work before you install anything.
Updated November 9, 2026: ratings, review counts and plan prices read again on every Shopify App Store listing. Charles is no longer ranked: its listing now says the app is not currently available on the Shopify App Store. SleekFlow's plans changed (from $69/month, with AI agents and the Shopify integration listed on the $139/month Pro plan), and the comparison table below now shows each app's type, entry price and the plan that includes an AI agent.
We installed each app on a test Shopify store, connected a WhatsApp Business number where the app supports the official API, and ran the same scenarios: an abandoned checkout, a shipping update, a product question sent outside business hours, and a broadcast to a segment of past buyers. We scored six dimensions: whether the app runs on the official WhatsApp Business API or only opens a chat in the customer's app, Shopify data depth (products, orders and customers synced into the conversation), automation and flow building, AI reply quality, opt-in and compliance tooling, and total cost including Meta's messaging fees. Ratings, review counts and prices were read on each app's Shopify App Store listing on November 9, 2026. We excluded apps with no Shopify listing or no longer available on the Shopify App Store, white-label resellers, and tools with no meaningful update in the last twelve months.
| # | App | Type | Rating (reviews) | Free plan or trial | Entry price | AI agent |
|---|---|---|---|---|---|---|
| 1 | Kanal WhatsApp | WhatsApp marketing on the official API | 5.0 (139) | Demo on request | €89/mo (Pro) | Scale plan, €149/mo |
| 2 | Zoko | API platform with catalog checkout | 4.9 (471) | 7-day free trial | $49.99/mo + $0.015 per conversation | Add-on, from $24.99/mo per bot |
| 3 | Pushdaddy | Chat widget with automated messages | 4.3 (941) | No | $2.99/mo | Chatbot for FAQ answers |
| 4 | SeedGrow | Chat button | 4.9 (131) | Free plan | $6.90/mo (Pro) | No |
| 5 | Wati | API platform and shared inbox | 3.7 (119) | 7-day free trial | $69/mo (Growth), messages extra | Pro plan, $149/mo |
| 6 | TextYess | AI-first API platform | 5.0 (48) | 7-day free trial | $290/mo (Base) | Every plan (1,750 conversation replies a month) |
| 7 | Dondy | Chat button up to API automation | 4.9 (836) | Free plan (button) | $6.99/mo (Pro), API automation $79.99/mo | Elite plan, $159.99/mo |
| 8 | Chaty | Multi-channel chat button | 4.9 (334) | Free plan (500 visitors a month) | $15/mo (Basic) | No |
| 9 | Interakt | API platform with COD confirmation | 4.2 (231) | 14-day free trial | $21/mo (Starter) + conversation charges | Premier plan, $99/mo |
| 10 | SleekFlow | Omnichannel inbox | 3.2 (5) | 7-day free trial (Pro) | $69/mo (Essential) | Pro plan, $139/mo |
Prices as shown on each Shopify App Store listing on November 9, 2026, in the listing's currency, billed every 30 days. Meta's per-message fees come on top for every app that runs on the WhatsApp Business API: our WhatsApp Business API pricing guide lists them by country.
This table answers the question merchants ask most often: which WhatsApp platform integrates with Shopify for a given job. Each cell names the apps on this list whose App Store listing describes that job (listings read on November 9, 2026).
| Your need | Apps on this list built for it | What the listings describe |
|---|---|---|
| A WhatsApp button on the storefront | SeedGrow, Chaty, Dondy (Free and Pro plans) | Floating widget, click-to-chat button, prefilled messages |
| Abandoned cart recovery on the official API | Kanal, Zoko, Wati, Dondy (Power Automation plan), Interakt, TextYess | Automated reminders triggered by Shopify checkouts |
| Marketing campaigns and broadcasts | Kanal, Zoko, Wati, Dondy, TextYess, Interakt, SleekFlow | Campaigns sent with templates approved by Meta |
| An AI agent that answers customers | Kanal (Scale plan), Zoko (paid add-on), Wati (Pro plan), TextYess, Dondy (Elite plan), Interakt (Premier plan), SleekFlow (Pro plan) | Replies to product and order questions, with a handoff to your team |
| Buying inside the WhatsApp conversation | Zoko, SleekFlow | Catalog checkout, product and payment links in the chat |
| Cash-on-delivery order confirmation | Interakt, Dondy | Orders confirmed on WhatsApp before shipping |
| WhatsApp and other channels in one inbox | Wati, SleekFlow, Zoko (Instagram add-on), Pushdaddy | Instagram, Messenger and other channels next to WhatsApp |
| Klaviyo in your stack | Kanal, TextYess, Dondy | Klaviyo listed among the integrations |
| Gorgias or Zendesk as your helpdesk | Kanal, TextYess | Conversations or tickets passed to the helpdesk |
Most confusion in this category comes from two very different products sharing a name. A chat widget (SeedGrow, Chaty) adds a WhatsApp button to your storefront; when a visitor taps it, a conversation opens in their WhatsApp app with your regular business number. It is cheap and quick to install, and the conversation always starts with the visitor: a widget does not send reminders or campaigns.
A WhatsApp Business API platform (Kanal, Zoko, Wati, Dondy, Interakt, TextYess, SleekFlow) connects an official API number so you can send approved template messages to customers who opted in, build flows triggered by Shopify events, run broadcasts, share catalogs and let an AI reply. It costs a subscription plus Meta's messaging fees, and it is the route to abandoned cart recovery, campaigns and order notifications on WhatsApp. If you only want a contact button, a widget is enough. If you want revenue from the channel, you need the API. Pushdaddy sits between the two: a chat widget and live chat that can also send automated cart, order and tracking messages from your own number.
Kanal is a French WhatsApp marketing and sales app for Shopify stores, built by KANAL SAS in Paris. We rank it first for the job this page is about: running WhatsApp as a marketing channel on Shopify. It works on the official WhatsApp Business API and is built around visual flows: abandoned cart recovery, welcome messages, order and shipping updates, post-purchase upsells and back-in-stock alerts. WhatsApp campaigns go to segments with approved templates, an AI chatbot answers customers and recommends products (it comes with the Scale plan), and your team takes over from a shared inbox that shows the Shopify order next to the conversation. Integrations include Klaviyo, Gorgias and Recharge. Kanal sends WhatsApp on every plan, and SMS, RCS and iMessage from the Scale plan: email stays in the tools you already use. Its App Store listing shows 5.0 from 139 reviews, and plans start at €89/month (Pro) and €149/month (Scale, with the AI agent), with a demo on request.
Zoko is a WhatsApp sales and support app for Shopify that runs on the official API, with a flow builder and AI bots that work with your Shopify data. Merchants use it for abandoned cart recovery, order notifications, broadcasts to Shopify segments and a multi-agent shared inbox, and it can also take WhatsApp calls, send voice notes and translate messages in real time. The App Store listing shows a 4.9/5 rating from 471 reviews. Pricing starts at $49.99/month after a 7-day free trial, plus $0.015 per conversation and Meta's rates, with Instagram ($9.99/month) and AI bots (from $24.99/month per bot) as add-ons. Zoko's WhatsApp catalog syncs from Shopify, and its listing describes customers browsing the catalog and buying inside WhatsApp, so a question about a product can end with an order placed in the conversation.
Pushdaddy combines a chat widget and live chat with a chatbot, FAQ pages, Facebook Messenger, Instagram and push notifications. Its listing, which names the Cloud API, adds automated abandoned cart recovery, order confirmations and tracking updates sent from your own number, plus promotional messages, with messaging paid to Meta directly and no commission. It is rated 4.3/5 from 941 reviews on the Shopify App Store and costs $2.99/month, with no free plan. Stores install it when they want a low-cost widget with some automation behind it; compare the automations it lists with the dedicated platforms on this page before relying on it for cart recovery.
SeedGrow (WhatsApp Chat Widget) adds a customizable WhatsApp button and chat box to your Shopify store so visitors can message your team with one tap. You can show several agents with different WhatsApp numbers and hours, set a prefilled message and place a click-to-chat button on product pages. The conversation opens in the visitor's WhatsApp with the number you already answer. It is rated 4.9/5 from 131 reviews, with a free plan and a Pro plan at $6.90/month (14-day free trial) that adds custom working hours, button styling, click tracking and event reports in Google Analytics. The job it does is narrow and it does it cleanly: making your number reachable from every page of the storefront.
Wati is a WhatsApp Business API platform that combines a shared team inbox, broadcast campaigns, a flow builder that mixes chatbots, automation rules and AI agents, and a Shopify integration for abandoned cart and order notifications. Its listing also covers Instagram, Facebook, TikTok, RCS, SMS and calls in the same customer thread, so the Shopify features sit alongside general messaging and support tooling. The App Store listing shows a 3.7/5 rating from 119 reviews, and pricing starts at $69/month (Growth plan) after a 7-day free trial, with message charges billed separately. Wati captures leads from click-to-WhatsApp ads and syncs Shopify segments, and its AI agent comes with the Pro plan at $149/month. Read the pricing section carefully: extra users, automation credits and AI credits are charged on top of the Pro and Business plans.
TextYess is an AI-first WhatsApp app that sends marketing campaigns, runs automations such as abandoned cart recovery and post-purchase follow-ups, and answers customer service questions through an AI assistant connected to your product catalog. It integrates with Shopify and Klaviyo, forwards support tickets to Gorgias and Zendesk, and is rated 5/5 from 48 reviews on the App Store. Pricing starts at $290/month (Base plan) for 1,750 conversation replies and 1,000 outbound messages a month, after a 7-day free trial, which puts it among the higher entry prices on this list. The app launched on the App Store on September 14, 2023, later than Wati or Zoko, so the review base is smaller, and the AI assistant is the main reason merchants install it.
Dondy is a WhatsApp marketing and automation platform built for e-commerce, with abandoned cart recovery, broadcast campaigns, cash-on-delivery messages, review collection, a chat widget and AI chatbots. Its automation plans run on the official WhatsApp Business API, and it lists integrations with Shopify Flow, Klaviyo, Judge.me and Loox. The listing shows a 4.9/5 rating from 836 reviews, one of the larger review bases in this category, with a free plan for the WhatsApp button, a Pro plan at $6.99/month and WhatsApp API automation (cart recovery, campaigns and an inbox with Shopify integration) from $79.99/month. The AI chatbot for sales and support comes with the Elite plan at $159.99/month. Meta's messaging fees apply on top of the subscription, as they do for every API-based app.
Chaty is a floating chat button that lets visitors reach you on WhatsApp, Messenger, Instagram, Telegram, email, phone and other channels from a single widget. You can show different channels by page, device or country, schedule when the button appears and track clicks in Google Analytics. A tap opens a conversation in the visitor's own messaging app. Rated 4.9/5 from 334 reviews, it has a free plan (500 visitors per month) and paid plans from $15/month. Chaty is the tool to reach for when the goal is a contact button that covers every messaging app your customers use, with an API platform handling the conversations behind it.
Interakt is a WhatsApp Business API platform with a Shopify app that sends automated abandoned cart reminders with a checkout link, confirmations for order placement, shipment and cancellation, and bulk campaigns for product announcements and discounts. It also confirms cash-on-delivery orders on WhatsApp, adds a chat widget to the storefront and brings incoming chats into a shared team inbox with auto-replies for frequent questions. The listing shows a 4.2/5 rating from 231 reviews, with a 14-day free trial and paid plans from $21/month plus WhatsApp conversation charges. Instagram automation and a basic chatbot come with the Growth plan at $41/month, and AI agents with the Premier plan at $99/month.
SleekFlow is an omnichannel messaging platform that unifies WhatsApp Business API, Instagram, Messenger and live chat in one inbox, with broadcast campaigns, AI agents and workflow automation. Its Shopify app sends automated order confirmations and shipping updates on WhatsApp, deploys AI agents that answer product questions and qualify leads, and lets you share products and payment links inside the chat. The App Store listing shows a 3.2/5 rating from 5 reviews, so there is little Shopify-specific feedback to go on. Its plans changed since our October review: the Essential plan costs $69/month (unlimited monthly active contacts, 3 user seats, an omnichannel inbox and simple automations), and the listing places AI agents, the automation flow builder and the Shopify integration on the Pro plan at $139/month (500 monthly active contacts to start, 10 seats, 7-day free trial). HTTP request and webhook automations and the HubSpot and Zoho integrations come with the Premium plan at $349/month. Read its plan comparison closely: contact limits and the features that need Pro vary by tier.
Which app fits depends less on the length of its feature list than on what you want the channel to do and on how much of it should run without a person in the loop. Here are four common situations, with the apps on this list that match each one.
The checklist earlier in this guide describes what a good WhatsApp app looks like. These four questions decide which one to install on your store.
The Baymard Institute puts the average documented online cart abandonment rate at 70.22% (page read on November 9, 2026), which is why recovery is usually the first automation merchants switch on. It takes an API platform to send that reminder, because a widget never messages first. Among the platforms here, Kanal, Zoko, Dondy, Interakt, Wati and TextYess all connect to Shopify checkout events. Our abandoned cart recovery strategies guide covers timing and sequences.
Manual replies get harder to sustain as conversations add up. Kanal's AI chatbot answers product, order and delivery questions and hands off to a person when a request goes beyond them. Several other API platforms here ship AI replies too (TextYess, Zoko, Dondy, SleekFlow, Wati, Interakt); with a widget, every message is answered by a person. Before you commit, test each app on a question outside its training data and watch how the handoff works. Our WhatsApp chatbot for e-commerce guide shows what the automation covers in practice.
WhatsApp should join your existing tools rather than sit beside them. Kanal integrates with Klaviyo, Gorgias, Zendesk, Crisp and Recharge, so flows, support tickets and subscription events work together. Apply the same test to any other app: an inbox that cannot see the helpdesk ticket, or a campaign tool that cannot read your email segments, is a second silo to maintain. If Klaviyo is the tool in question, our Klaviyo pricing guide explains how Klaviyo bills its own SMS and WhatsApp messages.
Do not choose on the headline subscription alone. Count what the app automates (cart reminders, order updates, campaigns) against its plan price, the per-conversation fees some vendors add, and Meta's per-message fees, which apply on top of every API subscription. Compare the all-in cost of your messages at your expected volume rather than the plan price.
No single channel wins on every metric. Email is the lowest-cost channel and your list is an owned asset. SMS has near-universal reach but plain text and per-message carrier fees. WhatsApp adds two-way conversations, rich media and product catalogs, in the messaging app customers already use in the markets where it dominates.
| Factor | SMS | ||
|---|---|---|---|
| Two-way conversations | Native, with AI replies | Limited | Limited |
| Rich media | Images, video, catalogs, buttons | MMS only | Yes |
| Cost per message | Meta fees by country and category | Carrier fees per SMS | Very low |
| Reach | Strong in Europe, LATAM, India, MENA | Universal | Universal |
| Typical use | Recovery, conversations, order updates | Urgent alerts where WhatsApp is not used | Newsletters, long content |
The practical setup for most stores is WhatsApp for the messages that need to be read, an SMS tool where WhatsApp is not used, and email for depth and cost. Our best Shopify SMS apps and best Shopify email marketing apps guides cover the other two channels, and WhatsApp vs SMS pricing by country compares the per-message cost.
Once the app is chosen, going live follows the same steps on every API platform. With Kanal the path looks like this:
If you would rather not touch any of it, Kanal's premium setup has the team build your automations for you. For other categories of apps, browse the full best Shopify apps collection.
For WhatsApp marketing on Shopify, we rank Kanal first: it runs on the official WhatsApp Business API and covers abandoned cart recovery, campaigns, order notifications and an AI chatbot in one app from €89/month (the AI chatbot comes with the Scale plan). Compare it with Zoko, Wati and Dondy, the other API platforms on this list. If you only need a contact button on your storefront, a widget such as Chaty or SeedGrow does that job.
Kanal is the one we recommend: it installs from the Shopify App Store, runs on the official WhatsApp Business API and reads Shopify checkouts, orders and customers to send cart reminders, order updates and campaigns. All 10 apps on this page install from the Shopify App Store. Seven are WhatsApp Business API platforms that read Shopify data: Kanal, Zoko, Wati, Dondy, Interakt, TextYess and SleekFlow. Pushdaddy adds automated messages to a chat widget, and SeedGrow and Chaty are chat buttons. Pick an API platform for cart recovery and campaigns, a button if you only want to be reachable.
Shopify Messaging, formerly known as Shopify Email, lets you create and send email, SMS and WhatsApp marketing campaigns from the Shopify admin, according to Shopify's help center (read on October 7, 2026). It covers campaigns to subscribers who opted in, and its help center, read on October 30, 2026, also lists WhatsApp for three abandonment automations (browse, cart, checkout). Our article on WhatsApp in Shopify Messaging details its features, prices and limits, and how it differs from the API platforms on this page.
You need it as soon as you want to send messages first: cart reminders, shipping updates, broadcasts or automated replies. The API also brings a verified business profile, approved message templates and multi-agent access. A personal or WhatsApp Business app number works for a click-to-chat button, but it cannot be automated and Meta's terms restrict bulk messaging from it. Every API-based app on this list handles the number registration for you.
Yes, in the widget category: SeedGrow, Chaty and Dondy (for its WhatsApp button) have free plans, and Zoko, Wati, TextYess, Interakt and SleekFlow (Pro plan) offer free trials. API-based platforms charge a subscription because Meta bills the messages and the vendor hosts the automation, so a free plan usually means a widget without automation. Kanal starts at €89/month with a demo on request, which covers the API connection, flows and campaigns.
A chat widget adds a script to every page; test with Lighthouse before and after install to see its effect on your Core Web Vitals. API-based platforms do most of their work server-side, so a click-to-chat button is the main front-end element they add. If a widget degrades your mobile loading score, ask the vendor for a lighter embed or switch to another app.
Yes, and it is the setup we recommend. Email remains the lowest-cost channel for newsletters and long content, while WhatsApp handles the time-sensitive messages. Kanal's Klaviyo integration syncs Klaviyo segments to Kanal and triggers WhatsApp messages from Klaviyo flows, while email and SMS stay in Klaviyo. Its Gorgias and Zendesk integrations keep support in the helpdesk you already use.
Meta charges per delivered message, with rates that vary by the customer's country and by category (marketing, utility, authentication, service). Since October 1, 2026, Meta gives each business phone number 1,000 service messages per month at no charge and bills from the 1,001st, and messages in a free entry point window are not charged (see Meta's pricing page, read on October 7, 2026). API apps add these fees to their subscription, so compare the subscription plus your expected message volume.
WhatsApp is widely used in most of Europe, Latin America, India, the Middle East and Africa, which makes it a natural channel for stores selling across markets. Message templates are approved per language, and Meta's rates depend on the country of the customer who receives the message. Check that your app supports multiple template languages and, if you need them, separate sender numbers per market.
Yes, with an app that runs on the WhatsApp Business API. Kanal sends automated messages triggered by Shopify events (abandoned checkout, order confirmation, shipping updates) and broadcast campaigns to customers who have opted in, all managed from the Kanal app connected to your store. Messages sent outside the 24-hour service window must use a template approved by Meta, which you submit from the app.
Customers can write to your WhatsApp number about an order or a return, and an app with a shared inbox shows the Shopify order next to the conversation so your team can answer. The return itself is still processed in Shopify or in your returns app. For the tools that sit behind the conversation, see our best Shopify customer service apps guide.
Install a WhatsApp app from the Shopify App Store, connect your WhatsApp Business number, and the chat widget appears on the storefront; several apps also add a click-to-chat button on product pages. With Kanal the widget is part of the platform, so each conversation lands in the shared inbox where the AI chatbot and your team answer it. If a button is all you need, a widget such as Chaty or SeedGrow is built for exactly that.
Kanal is our recommendation for Shopify stores that want WhatsApp to work as a marketing channel rather than only answer messages: it is built for Shopify, runs on the official API, and brings abandoned cart recovery, WhatsApp campaigns, an AI chatbot and a WhatsApp CRM together from €89/month (the AI chatbot comes with the Scale plan). Stores that only need a contact button can start with a widget such as Chaty or SeedGrow and upgrade when they want automation, and teams whose priority is a multi-agent inbox across many channels will also look at SleekFlow or Wati. Whatever you pick, collect opt-ins from day one, since the size of your WhatsApp audience decides how much the channel returns. To go deeper, see our guides to the best Shopify abandoned cart apps, the best Shopify live chat apps and the best Shopify CRM apps, or read the WhatsApp marketing overview.
